Commonly Asked Questions:

1. Why haven't I received my tracking number yet?
If you haven't received your tracking number, it means your order is still being processed. Our regular processing time varies between 3-14 business days, as stated in our terms and conditions. During holidays, processing time may extend up to 3-21 business days (excluding weekends and national holidays). Please note that all orders placed during the holiday season are subject to delays.

2. What should I do if I received a damaged item?
If you received a damaged item, please send us a picture of the broken item, and we will promptly address the issue.

3. How long does it take for my pre-order to finish processing?
Pre-orders typically take approximately 1-4 weeks to process before they are shipped.

4. Where can I find instructions on how to use the item I purchased?
You can find detailed instructions on how to use each item in the product description.

Please note that we strictly prohibit any form of solicitation. We appreciate your understanding and cooperation in this matter.

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